Ask, schedule, or request a call back — we’ll get you the help you need fast.
1.1 These Trading Terms apply to all transactions for the purchase of products and services (each a “Service”, or together the “Services”) from the Site. By ordering any Services from our Site, you agree to be bound by these Trading Terms. They form a legal agreement between you and us and may only be amended with our consent. You can print a copy of these Trading Terms using the print option in your browser.
1.2 If the Site contains separate terms of trading linked from the homepage, and there is a conflict, those separate terms will take precedence over these Trading Terms.
1.3 We may change these Trading Terms from time to time without prior notice, but any changes will not affect purchases made before the change is implemented.
2.1 You may place an order by following the on-screen prompts after selecting the Service(s) you wish to purchase. You can review and correct errors up to the point you submit your order by clicking the “Place Order” button at checkout.
2.2 All orders are subject to acceptance by us. We may choose not to accept an order for any reason and will not be liable to you or anyone else in those circumstances.
2.3 After you submit an order, we will send an order acknowledgement email with your reference and order details. Your order is accepted and the contract is formed when we send an email confirming dispatch, unless we have notified you that we do not accept the order or you have cancelled it in accordance with these Trading Terms.
2.4 If your order includes Service(s) not available from stock, we will contact you by email or telephone. You may choose to wait until the Service(s) are available or cancel your order.
3.1 Prices for Services are as shown on our Site. All prices are in pounds sterling (£), exclusive of VAT and shipping charges. Shipping charges will be added once you select a shipping service as set out in our Shipping Information.
3.2 Prices may change at any time prior to (but not after) acceptance of your order.
3.3 We cannot accept your order until payment has been made in full.
3.4 If a price has been incorrectly advertised, we will contact you to confirm whether you wish to proceed at the correct price. If you do not wish to proceed, or we cannot obtain your instructions, we will cancel the order. Unless dispatch has been confirmed, we are not obliged to supply Services at the incorrect price.
4.1 Subject to availability, we will use reasonable endeavours to deliver the Services as soon as possible after we accept your order.
4.2 Delivery will be made to the address provided in your order.
4.3 We cannot guarantee precise delivery timing. Some deliveries may require a signature on receipt.
4.4 Once delivered, the Services become your property and responsibility. Except where Services are faulty, damaged, or incorrectly delivered, we accept no liability for loss, damage, or destruction after delivery.
5.1 Unless an exception in clause 5.4 applies, you may cancel your order (or any part of it) within fourteen (14) days without giving a reason. The cancellation period expires fourteen (14) days from the day you (or a third party nominated by you, other than the carrier) acquire physical possession of the goods. To cancel, you must notify us with your name, address, and order reference (if any), or alternatively return the Services in accordance with the provisions below.
5.2 To meet the cancellation deadline, it is sufficient to send your cancellation request before the cancellation period expires.
5.3 If you cancel, we will reimburse all payments received, including delivery/shipping costs (except supplementary costs where you chose a delivery method other than our least expensive standard option). Refunds will be made using the same payment method as the initial transaction unless otherwise agreed. We may withhold reimbursement until we receive the returned goods or you provide evidence that the goods have been sent back. You may request a substitute Service of equivalent value instead of a refund, subject to availability and our agreement.
5.4 You may not cancel your order if:
• You have removed any audio/visual recordings or computer software from sealed packaging;
• The Services are perishable items, or sealed for health protection or hygiene purposes, and have been unsealed after delivery;
• The Services have been customised or made to your specifications;
• You have started to download or stream any Services;
• The Services become inseparably mixed with other items after delivery;
unless the Services were damaged or faulty on delivery or were incorrectly delivered.
5.5 Returned Services must be sent back within fourteen (14) days of cancellation and no later than twenty-eight (28) days after delivery. Please:
• Pack the parcel securely, include the returns note from your delivery package, and attach the returns address label provided.
• Return the parcel by courier or recorded/certified delivery. We recommend taking out sufficient postal insurance to cover the value of the contents.
5.6 This cancellations and returns policy does not affect your statutory rights.
6.1 If a Service is damaged or faulty on delivery, we may offer a repair, exchange, or refund as appropriate, in accordance with your legal rights. If you believe a Service is faulty, please contact us to arrange a return.
6.2 This faulty Services policy does not affect your statutory rights.
7.1 We take reasonable steps to display Services accurately, including colours and detailing. However, display may vary depending on your monitor and we cannot guarantee an exact match on delivery.
7.2 Promotions may differ between online and physical locations. Unless stated on our Site, online purchases may not qualify for in-store loyalty schemes or discount cards.
7.3 Any sizing guidance is provided as a guide only. If you are unsure, please contact us before placing an order.
8.1 If you access our Site from outside the United Kingdom, you are responsible for complying with local laws where applicable. We do not guarantee Services are appropriate, available, or compliant with laws outside the United Kingdom.
8.2 Please contact us before ordering for delivery outside the United Kingdom. We may refuse orders where you have not contacted us in advance. Where we agree to deliver outside the United Kingdom, deliveries may be subject to import duties and taxes which you are responsible for. You will be treated as the importer and are responsible for compliance with laws and regulations in the destination country. Cross-border deliveries may be opened and inspected by customs authorities.
9.1 Our Site uses a secure server during the online ordering process to protect your personal information.
9.2 At checkout your browser enters secure mode before you enter billing/shipping details. Order data and payment details are transmitted in encrypted form. After ordering, you exit secure mode. Our system is designed so that you cannot place an order until you are safely within secure mode.
9.3 Do not send payment card details by email. We are not responsible for losses incurred when transmitting information by internet link or email; any such loss is your responsibility.
9.4 If you have questions about security, please contact us.
10.1 We are not liable where performance of our obligations is prevented or restricted by circumstances beyond our reasonable control.
10.2 You are responsible for how you use the Service(s). To the extent permitted by law, we accept no liability for losses or damage that are not reasonably foreseeable, or for business losses (including loss of profits, contracts, goodwill, business interruption, loss of business opportunity, or similar losses).
10.3 We accept liability for death or personal injury caused by our negligence, for fraudulent misrepresentation, and for any liability that cannot be excluded under English law.
10.4 Nothing in these Trading Terms affects your statutory rights.
11.1 We will use your personal information in accordance with our Privacy & Cookie Policy. Please read that policy carefully, as it includes important terms which apply to you.
12.1 Failure by us to enforce a right does not result in waiver of that right. You may not assign or transfer your rights under these Trading Terms.
12.2 If any part of these Trading Terms is unenforceable, the remaining parts remain in force.
12.3 English law applies to these Trading Terms. Any dispute will be dealt with by the English courts, unless you are resident in another part of the United Kingdom, in which case the applicable law of that part will apply and disputes will be brought before the courts there. Purchases can be concluded in English only and no public filing requirements apply.
12.4 A person who is not a party to this agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.
12.5 Even if we delay in enforcing these Trading Terms, we may still enforce them later. If we do not insist immediately that you do something you are required to do, or we delay taking steps in respect of a breach, that does not mean you do not have to comply and does not prevent us taking action later.
13.1 Please contact us using the details set out on our Site.
